C3.ai: Revolutionizing Enterprise AI Software Solutions


In today’s rapidly evolving technological landscape, the demand for advanced artificial intelligence (AI) solutions is on the rise. Enterprises across various industries are seeking ways to leverage the power of AI to optimize their processes, enhance customer experiences, and drive business growth. One company that stands out in this space is C3.ai.

C3.ai, founded and led by Silicon Valley veteran entrepreneur Tom Siebel, is an enterprise AI application software company that delivers a family of fully integrated products. These products include the C3 AI Application Platform, an end-to-end platform for developing, deploying, and operating enterprise AI applications, and C3 AI Applications, a portfolio of industry-specific software-as-a-service (SaaS) enterprise AI applications.

C3 AI Application Platform

The C3 AI Application Platform offers an exceptional platform-as-a-service (PaaS) solution that empowers organizations to design, develop, provision, and operate enterprise AI applications at scale. With the C3 AI Application Platform, customers can build and operate their own custom enterprise AI applications and customize, operate, and manage C3 AI Applications.

What sets the C3 AI Application Platform apart is its unique model-driven architecture. Unlike traditional software development approaches that require writing complex, lengthy code, the C3 AI Application Platform allows developers to build enterprise AI applications using conceptual models of all the elements an application requires. This abstraction layer significantly simplifies and accelerates the development process, reducing the effort and complexity of enterprise AI software engineering.

C3 AI Applications

C3 AI also offers a comprehensive portfolio of turnkey, ready-to-use enterprise AI applications known as C3 AI Applications. These applications address a wide range of mission-critical, high-value use cases across industries. With C3 AI Applications, organizations can deploy production AI applications in a remarkably short time, typically ranging from one to six months.

The cross-industry applications offered by C3 AI include Inventory Optimization, Supply Network Risk, Customer Churn Management, Production Schedule Optimization, Predictive Maintenance, Fraud Detection, and Energy Management. Additionally, C3 AI caters to specific vertical market segments such as oil and gas, chemicals, utilities, manufacturing, financial services, defense, intelligence, aerospace, healthcare, retail, and telecommunications. For each of these sectors, C3 AI has developed or plans to develop a complete family of integrated AI applications that address the entire value chain.

C3 AI Ex Machina

C3 AI Ex Machina is another remarkable offering by C3 AI. It is a no-code solution that enables business analysts without data science training to perform data science tasks rapidly. With C3 AI Ex Machina, analysts can effortlessly build, configure, and train AI models. This standalone application replaces last-generation tools and seamlessly integrates with the C3 AI Application Platform, serving as the primary tool for non-developer business analysts to build, train, and tune models.


C3 AI CRM is an industry-specific customer relationship management (CRM) solution that allows customers to apply the full power of enterprise AI to their existing CRM systems. The C3 AI CRM product family includes sales, marketing, and customer service functionality. To meet the unique needs of various industries such as financial services, healthcare, telecommunications, oil and gas, manufacturing, utilities, aerospace, automotive, public sector, defense, and intelligence, C3 AI offers vertical market-specific offerings within the C3 AI CRM suite.

C3 AI Data Vision

C3 AI Data Vision is an AI-powered knowledge and insight product that enables advanced network and temporal analytics through a visual and interactive workflow-enabled interface. This innovative tool empowers organizations to gain valuable insights from their data, facilitating informed decision-making and driving business success.

Partner Ecosystem

To expand its reach and provide the best solutions to its customers, C3 AI has established strategic partnerships with leading technology companies. These partnerships include industry partners, hyperscale cloud and infrastructure partners, consulting and services partners, and independent software vendors (ISVs).

C3 AI’s industry partners focus on specific verticals, such as energy, oil and gas, financial services, and the U.S. Federal and aerospace sectors. These partnerships combine C3 AI’s expertise and technology with partners’ deep domain knowledge to deliver next-generation solutions to joint customers.

The hyperscale cloud and infrastructure partners of C3 AI include Amazon Web Services (AWS), Microsoft Azure, Google Cloud, and leading hardware infrastructure providers. These partnerships enable C3 AI to optimize its software for their respective technologies, ensuring seamless integration and optimal performance.

C3 AI also collaborates with select specialized systems integrators to provide application design and development, data engineering, data science, and systems integration services. These partners, including Aubay, BGP, Grupo CMC, Data Reply, and Pariveda, enhance the implementation and utilization of C3 AI’s solutions.

Furthermore, C3 AI works with independent software vendors (ISVs) who develop, market, and sell application solutions that are natively built on or tightly integrated with the C3 AI Application Platform. This collaboration expands C3 AI’s product offerings and provides customers with a diverse range of specialized applications.

Sales Model

C3 AI employs a highly leveraged go-to-market model, combining a global field sales force with strategic alliance partnerships. Strategic partners, such as AWS, Baker Hughes, ENGIE, FIS, Google Cloud, Microsoft, and Raytheon, contribute their extensive customer base, established relationships, and global sales force to accelerate C3 AI’s market coverage.

The sales cycle typically begins with product and technical presentations about C3 AI, followed by mapping C3 AI’s capabilities to customer use cases. This leads to a paid trial period ranging from eight to 16 weeks, during which C3 AI deploys a production-level application tailored to the customer’s requirements. Successful trials often result in the licensing of one or more C3 AI Applications, with some customers also opting to license the C3 AI Application Platform.

Revenue Model

C3 AI generated $253 million in revenue in FY22, primarily through its subscription-based business model. The revenue consists of subscription revenue and professional services revenue.

Subscription revenue includes term licenses, stand-ready COE support services, trials of applications, and software-as-a-service offerings. It also encompasses maintenance and support services, ensuring continuous updates and the optimal functioning of the software.

Professional services revenue primarily comprises implementation services, training, and prioritized engineering services. These services assist customers in successfully deploying and utilizing C3 AI’s solutions, providing valuable support throughout their AI journey.


C3.ai is at the forefront of revolutionizing enterprise AI software solutions. With its comprehensive portfolio of AI applications, unique model-driven architecture, and strategic partnerships, C3 AI empowers organizations to unlock the full potential of AI and drive digital transformation.

If you’re looking to implement C3 AI in your organization, consider partnering with HSL, a child company of Chapin Industries – a leading provider of C3 AI expertise and implementation services. Our team of experts can guide you through the process, ensuring a seamless and successful integration of C3 AI solutions into your business operations. Get in touch with us today by filling out the contact form or you can contact anton@highscorelab.com.